Refund Policy

If a standard Issue does not meet the standard described on the site, you may request a refund within 7 days of delivery. “Does not meet the standard” means a material failure of the described deliverable, for example: fewer qualified threads than stated, quotes that are not attributable to a live source URL at delivery, or a missing companion CSV. It does not cover a change of mind about your own business, your strategy, or whether you ended up booking meetings, since outcomes depend on how you use the research.

• One refund per customer. The satisfaction guarantee can be used once per customer, lifetime.
• Certify deletion of the deliverable. Because the CSV is the extractable core of the product, a refund requires you to confirm in writing that you have deleted the report and CSV and have not used, contacted, or retained any of the leads. Requesting a refund after putting the leads to use is not eligible.
• No chargeback abuse. Filing a card chargeback instead of contacting us, or requesting a refund while retaining and using the data, forfeits the guarantee and may result in being barred from future orders.

• Cut + Call ($997). This tier includes bespoke, scoped work and a 30-minute editorial call. Once the call has taken place or bespoke research has begun, that portion is non-refundable. The 7-day guarantee still applies to the delivered report itself under the conditions in section 2.
• Standing Order ($2,997 every three months). You may cancel at any time before the next cut is produced, and you will not be billed for future periods. Cuts already delivered are non-refundable once the companion CSV has been downloaded. Undelivered cuts in a paid period are refunded on a pro-rata basis.

If we fail to deliver within the stated 72-hour window for a standard Issue and you no longer want the report, you are entitled to a full refund regardless of the conditions above.

Email editor@winnowhq.com within 7 days of delivery with your order ID and the reason. We aim to respond within 2 business days.

Approved refunds are returned to your original payment method through Stripe. Depending on your bank or card issuer, it can take 5 to 10 business days to appear.